Refund Policy

If you are unhappy with any product or service purchased from Vet Nurse Plus Limited, please contact us directly so we can 'put it right.'


Once you have purchased a registration for either online or event-based training you are committed to the transaction and your credit card will be charged immediately following confirmation of the deal. Except where we are required to under law or in relation to our GrabOne Promise, we do not usually give refunds or allow exchanges.

If your personal circumstances have changed and you are unable to attend a paid-for course we may provide credit for a future training event at our discretion. In exceptional situations or crisis or significant personal hardship, we may offer, at our discretion, a partial or full refund. Refunds are issued in the form by which original payment was made (credit card or Direct Credit) we may need to request payment details information to effect such refunds. As per our privacy policy any such information will only be:

  • held securely
  • destroyed after refund is made
  • will not be stored.

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then:
If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act

Contract formation:

The seller's website, the information on it and any information in emails constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

Order Process

The buyer may order products from the seller by completing and submitting the checkout process on the seller's website. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.

The sellers discretion in rejecting orders

No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order.